or apply directly on Papa's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Papa's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 43% of Papa's roles list one
- Ghost-job risk at Papa
- high 3 stale, 0 reposted of 7 open
- Hiring momentum
- 8 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Papa's own greenhouse board since 2026-08-03. Full hiring picture for Papa.
About this role
The Senior Manager of Client Success at Papa is responsible for managing a portfolio of health plan clients, ensuring their success, retention, and growth. This role involves client relationship management, performance evaluation, and collaboration with various internal teams to address operational issues and drive client outcomes. The manager will lead meetings, analyze data, and develop strategies to enhance client relationships and performance.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Papa as an employer.
What you need
- 8+ years of experience in client success, account management, partnerships, consulting, strategy, operations, or a similar client-facing role
- Experience managing senior client relationships and delivering strong business results
- Strong ability to synthesize complex performance data, diagnose root operational issues, and turn insights into actionable strategic solutions
- Proven capability to build trust, navigate high-stakes client discussions, address performance gaps directly, and drive alignment across cross-functional teams under pressure
- High cognitive flexibility to seamlessly shift between high-level executive strategy presentations and granular, day-to-day operational execution and troubleshooting
- Capability to maintain end-to-end accountability, prioritize, and drive multiple client accounts, implementations, and internal initiatives to completion simultaneously
Nice to have
- Experience working with health plans, employers, healthcare organizations, or other B2B clients
- Experience in consulting, business operations, strategy, or a similar role
- Experience managing performance metrics, implementations, or service operations
- Experience growing client accounts or identifying expansion opportunities
What you get
- Competitive salary and equity package
- Medical, dental and vision insurance coverage
- HSA/FSA
- 401(k) plan with a match up to 4%
- Flexible PTO
- Parental leave and caregiver leave
Worth weighing
- Remote position may require prolonged digital engagement and frequent virtual meetings
- Periodic travel may be necessary for in-person meetings and strategy sessions
Summarised from Papa's posting. Read the full original.
Listed by Papa on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.