Technical Support Engineer
Pansophic Learning · Corporate Office - Parma
Posted 29 days ago · $25.00 – $28.00
or apply directly on Pansophic Learning's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Pansophic Learning's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- Yes 86% of Pansophic Learning's roles list one
- Ghost-job risk at Pansophic Learning
- high 3 stale, 1 reposted of 7 open
- Hiring momentum
- 17 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Pansophic Learning's own greenhouse board since 2026-08-03. Full hiring picture for Pansophic Learning.
About this role
As a Technical Support Engineer at Pansophic Learning, you will provide remote technical support to customers, resolving issues related to their accounts and applications. Your role involves managing a ticket queue, documenting resolutions, and collaborating with internal and external teams to ensure accurate solutions. You will also assist with account setups and installations while delivering high-quality customer service.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pansophic Learning as an employer.
What you need
- Strong knowledge of service desk operations, standard processes, and technologies
- Experience with Microsoft Active Directory or Google Workspace basic administration
- In-depth knowledge of Windows Desktop OS and Chrome OS
- Bachelor's degree or equivalent experience
- Experience in customer facing roles
- Effective communication skills using phone, video calls, chat, and ticket updates
What you get
- Starting hourly rate between $25.00 – $28.00
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
Worth weighing
- In-office position in Parma, Ohio
- Role may involve occasional shift changes or modifications
- Fast-paced, high-stress environment
Summarised from Pansophic Learning's posting. Read the full original.
Listed by Pansophic Learning on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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