or apply directly on PagerDuty's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days PagerDuty's roles stay open a median of 33 days
- Reposted
- No
- Salary listed
- No 30% of PagerDuty's roles list one
- Ghost-job risk at PagerDuty
- moderate 14 stale, 1 reposted of 44 open
- Hiring momentum
- 53 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from PagerDuty's own greenhouse board since 2026-08-03. Full hiring picture for PagerDuty.
About this role
As an Account Manager at PagerDuty, you will be the main contact for a portfolio of existing SaaS customers, focusing on building relationships, driving product adoption, and managing renewals. You will collaborate with various teams to ensure customer satisfaction and identify opportunities for growth, while utilizing analytics to monitor customer health and mitigate churn risks.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of PagerDuty as an employer.
What you need
- 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals
- 4+ years of proven success managing renewals and growth within a SaaS environment
- Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker
- Bachelor’s degree or equivalent experience
Nice to have
- Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts
- Prior enterprise sales expertise leveraging MEDDPICC & Value Selling
- Experience working with enterprise software customers or in a DevOps environment
- Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight
- Proven history of achieving revenue and retention goals through consultative account management
What you get
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
Worth weighing
- Role requires in-office presence 2 days a week
- No specific salary details provided beyond the range
- Candidates must reside in eligible locations, which may limit applicants
Summarised from PagerDuty's posting. Read the full original.
Listed by PagerDuty on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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