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Ōura

Senior Manager, IT Support

Ōura · Remote - United States

Posted 28 days ago · $198,050 - $233,000

or apply directly on Ōura's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
Ōura's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
77% of Ōura's roles list one
Ghost-job risk at Ōura
high
61 stale, 2 reposted of 111 open
Hiring momentum
159 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Ōura's own greenhouse board since 2026-08-03. Full hiring picture for Ōura.

About this role

The Senior Manager, IT Support at Oura will lead a globally distributed IT support team, focusing on enhancing employee experience through AI-native IT service management transformations. This role involves managing the full lifecycle of team development, overseeing ITSM processes, and collaborating with various departments to improve IT support operations. The position requires a strong emphasis on communication and cross-functional leadership, as well as participation in on-call escalations for critical incidents.

Our read on this posting4.2out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ōura as an employer.

What you need

  • 10+ years in enterprise IT support, service management, or helpdesk leadership in a high-growth technology company
  • 3+ years at Senior Manager level managing globally distributed teams
  • Deep ITSM platform ownership experience (ServiceNow, Atomicwork, Console, JSM, or equivalent)
  • Proven ITSM process delivery and continuous improvement discipline
  • Strong people development and cross-functional leadership skills
  • Experience managing globally distributed IT support teams across US and European timezones

What you get

  • Competitive salary
  • Health, dental, vision insurance, and mental health resources
  • An Oura Ring of your own during your tenure
  • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
  • Paid sick leave

Worth weighing

  • Remote role with a strong preference for East Coast candidates
  • Regular meetings across multiple time zones may require early or late hours
  • No specific salary range mentioned for the role, but ranges provided based on geographic location
  • Candidates from certain states are not being considered

Summarised from Ōura's posting. Read the full original.

Listed by Ōura on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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