Associate Manager, CG&A and MPCT
Oscar Health · Los Angeles, California, United States
Posted 13 days ago · $72,036 - $99,049
or apply directly on Oscar Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Oscar Health's roles stay open a median of 41 days
- Reposted
- No
- Salary listed
- Yes 90% of Oscar Health's roles list one
- Ghost-job risk at Oscar Health
- low 0 stale, 9 reposted of 303 open
- Hiring momentum
- 439 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Oscar Health's own greenhouse board since 2026-08-03. Full hiring picture for Oscar Health.
About this role
The Associate Manager, CG&A will lead a team focused on operational excellence, managing complex escalations and improving processes within the Member & Provider Escalations department. This role involves mentoring team members, overseeing daily operations, and collaborating with various teams to enhance efficiency and customer experience. The position requires a hybrid work schedule with three days in the Los Angeles office each week.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Oscar Health as an employer.
What you need
- 3+ years of experience leading and developing a team within a production environment or contact center
- 2+ years experience working with teams in multiple locations and within multiple disciplines
- 2+ years experience working in a collaborative environment with a diverse set of people
- 2+ years experience implementing operational excellence
- 2+ years experience using data to drive decision-making and continuous improvement
- 2+ years advanced Google Suite or Microsoft Office capabilities
Nice to have
- Prior healthcare or insurance-related experience
- Prior Complaints, Grievances & Appeals experience
- Bachelor's Degree
- Proficiency with data visualization tools (Tableau, Looker, Periscope, etc.)
- Operational Excellence Certification (Lean Six Sigma or similar)
What you get
- Employee benefits
- Participation in Oscar's unlimited vacation program
- Annual performance bonuses
- Medical, dental, and vision benefits
- 11 paid holidays
- Paid sick time
Worth weighing
- Hybrid work schedule with required in-office days
- Role involves managing complex cases which may be high-pressure
- No mention of specific tools or technologies beyond Google Suite and Microsoft Office
Summarised from Oscar Health's posting. Read the full original.
Listed by Oscar Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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