or apply directly on OneSkin's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 0 days OneSkin's roles stay open a median of 5 days
- Reposted
- No
- Salary listed
- Yes 100% of OneSkin's roles list one
- Ghost-job risk at OneSkin
- low 0 stale, 1 reposted of 2 open
- Hiring momentum
- 5 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-30
Measured from postings appearing on and disappearing from OneSkin's own greenhouse board since 2026-08-03. Full hiring picture for OneSkin.
About this role
The Senior Manager, Customer Experience at OneSkin will lead the customer support function, managing both in-house teams and outsourced partners to enhance customer experience across various channels. This role involves overseeing daily operations, improving customer outcomes through collaboration with multiple departments, and utilizing technology to streamline processes. The manager will also analyze customer feedback and trends to drive meaningful improvements in service delivery.
- benefits
- 3/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of OneSkin as an employer.
What you need
- 7+ years of experience in customer experience or customer support
- 4+ years managing CX teams within a DTC or eCommerce brand
- Experience managing outsourced BPO partners, including SLAs, QA, staffing, and performance
- Demonstrated experience supporting a subscription or recurring-purchase business
- Hands-on ability to configure helpdesk workflows, automations, and integrations
- Ability to build contact-trend, cost, and staffing analyses and present clear recommendations to executives
Nice to have
- Beauty, skincare, or regulated consumer products experience
- Experience implementing AI or support automation with measurable goals and results
- Marketplace support experience, particularly Amazon and TikTok Shop
- Experience with Kustomer, Loop Returns, Skio, Okendo, Looker, Asana, SQL, APIs, or webhooks
- Experience applying AI to contact analysis, automation design, workflow improvement, or agent efficiency
What you get
- Fully remote work experience, including a one-time allowance for home office setup
- Comprehensive medical, dental, vision package, and FSA
- 401K with 100% match up to 5% of your salary
- Flexible PTO
- Monthly wellness package (Gympass) including free meditation app membership (Headspace, Calm)
- Free OneSkin subscription for full-sized products
Worth weighing
- No specific mention of the company's technology stack beyond Kustomer and AI chat automation
- Role involves managing both in-house and outsourced teams, which may require strong interpersonal skills
- The position requires flexibility to accommodate West Coast hours, which may affect work-life balance
Summarised from OneSkin's posting. Read the full original.
Listed by OneSkin on their greenhouse job board, last confirmed open on 2026-10-30. PitchMeAI is not the employer.
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