Operational Readiness Analyst
Nymbus, Inc. · Remote - United States
Posted 20 days ago · $55,000 - $60,000
or apply directly on Nymbus, Inc.'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days Nymbus, Inc.'s roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- Yes 69% of Nymbus, Inc.'s roles list one
- Ghost-job risk at Nymbus, Inc.
- high 8 stale, 0 reposted of 16 open
- Hiring momentum
- 21 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Nymbus, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for Nymbus, Inc..
About this role
The Operational Readiness Analyst at Nymbus plays a crucial role in supporting the operational infrastructure of the Digital Experience Center, focusing on multitenant contact center operations for financial institutions. Daily tasks include configuring and maintaining systems, managing IVR scripts, supporting virtual agent configurations, and ensuring accurate documentation and reporting. The role requires collaboration with various teams and involves hands-on execution, particularly during new client implementations and ongoing operational support.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Nymbus, Inc. as an employer.
What you need
- Three or more years of experience in contact center operations, operational support, systems administration, business analysis, or a closely related field, or equivalent demonstrated experience.
- One to two years of experience in a banking, credit union, or financial services environment, with working familiarity of banking products, terminology, and customer service processes.
- Demonstrated ability to configure, test, and troubleshoot business systems or applications.
- Strong writing, editing, and documentation skills, with the ability to explain technical processes in plain language.
- Strong organizational skills and the ability to manage multiple concurrent priorities and deadlines.
- High attention to detail and a disciplined approach to testing and validation before changes reach production.
Nice to have
- Experience administering a CCaaS or contact center platform, such as NICE CXone, Genesys, Five9, or Talkdesk.
- Experience with IVR scripting, call routing configuration, or telephony administration.
- Experience configuring or supporting conversational AI or virtual agent platforms, such as Cognigy, or similar chatbot tooling.
- Experience building electronic signature workflows or digital forms, such as DocuSign, or similar platforms.
- Experience with knowledge management platforms and content governance.
What you get
- $55,000 - $60,000 Annual Salary
- Annual Cash Bonus and Equity Options commensurate with the role level and experience
- 100% Remote
- 401(k) plan
- Insurance - Health, Dental and Vision
- Paid Time Off
Worth weighing
- Working hours primarily align with the Eastern Time Zone; candidates located in the Eastern or Central time zones are preferred.
- Occasional travel may be required for client engagements, team planning sessions, or project activities.
- The role requires flexibility in work hours to accommodate client implementations, release cycles, testing windows, on call availability, and occasional in office work requirements.
- No specific technologies or tools are mentioned for the CCaaS platform administration, which may imply a learning curve depending on the candidate's background.
Summarised from Nymbus, Inc.'s posting. Read the full original.
Listed by Nymbus, Inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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