or apply directly on New Era Technology's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days New Era Technology's roles stay open a median of 29 days
- Reposted
- No
- Salary listed
- No 5% of New Era Technology's roles list one
- Ghost-job risk at New Era Technology
- moderate 20 stale, 3 reposted of 66 open
- Hiring momentum
- 154 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from New Era Technology's own greenhouse board since 2026-08-03. Full hiring picture for New Era Technology.
About this role
The Support Engineer - Level 2 role at New Era Technology involves providing advanced technical support within the education sector, focusing on resolving complex hardware, software, and network issues. The position requires collaboration with clients, maintenance of IT systems, and adherence to security standards, all while ensuring an excellent user experience. The role also emphasizes continuous professional development and accurate documentation.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of New Era Technology as an employer.
What you need
- NZ Citizenship or permanent residency
- NZ Driver's License (Full or Restricted)
- Advanced troubleshooting and resolution of hardware, software, and network-related issues
- Assistance in configuration, deployment, and maintenance of servers, workstations, and network equipment
- Monitoring system performance and implementing upgrades
- Upholding IT security standards and compliance
Nice to have
- Degree in IT or related field, or equivalent hands-on experience
- Certifications from vendors like Fortinet, Cisco, Microsoft, VMware
- Strong knowledge of hardware, OS, and virtualization technologies
- Proficient in Windows Server, Active Directory, DNS, Exchange, and Office 365
- Solid understanding of networking (TCP/IP), cloud platforms, and IT security
What you get
- Friendly team environment with a strong technical support network
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Certification Bonus Program
- EAP Program – Three free sessions per year
- Cost price on products from suppliers
Worth weighing
- Role is based on-site in Lincoln, which may limit remote work options
- Position requires strong attention to detail for daily timesheet completion
- Job description is general and may not cover all specific duties
Summarised from New Era Technology's posting. Read the full original.
Listed by New Era Technology on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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