or apply directly on New Era Technology's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days New Era Technology's roles stay open a median of 29 days
- Reposted
- No
- Salary listed
- No 5% of New Era Technology's roles list one
- Ghost-job risk at New Era Technology
- moderate 20 stale, 3 reposted of 66 open
- Hiring momentum
- 154 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from New Era Technology's own greenhouse board since 2026-08-03. Full hiring picture for New Era Technology.
About this role
As a Service Desk Engineer at New Era Technology, you will provide first-line technical support to clients by answering and logging incidents, troubleshooting Level 1 IT issues, and maintaining clear communication with end-users. Your responsibilities will include managing user accounts, resolving hardware and software issues, and assisting with client onboarding and offboarding, all while adhering to IT security policies and contributing to process improvements.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of New Era Technology as an employer.
What you need
- 0-2 years' experience in a Service Desk, Helpdesk, Technical Support, or Customer Service role
- Strong customer service and communication skills with a professional phone manner
- Basic troubleshooting skills across Windows desktops, Microsoft 365, printers, and common business applications
- Fundamental understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN
- Ability to follow processes, manage priorities, and maintain accurate ticket records
- Strong problem-solving skills and a willingness to learn
Nice to have
- Certificate IV in Information Technology (or currently studying)
- Microsoft Fundamentals, CompTIA A+, or ITIL Foundation certifications
- Previous experience in an MSP environment
- Exposure to ConnectWise, Autotask, or other ticketing systems
- Familiarity with Microsoft 365 administration
What you get
- Continuous training and professional development
- Competitive benefits
- Supportive, growth-oriented environment
Worth weighing
- Onsite role in Perth
- No salary listed
- Focus on first-line support may limit exposure to advanced technical challenges
Summarised from New Era Technology's posting. Read the full original.
Listed by New Era Technology on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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