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New Era Technology

IT Support / Desktop Support Technician (Entry Level)

New Era Technology · San Jose, CA

Posted 19 days ago

or apply directly on New Era Technology's site. We never take the application ourselves.

Is this posting real?

This role has been open
19 days
New Era Technology's roles stay open a median of 29 days
Reposted
No
Salary listed
No
5% of New Era Technology's roles list one
Ghost-job risk at New Era Technology
moderate
20 stale, 3 reposted of 66 open
Hiring momentum
154 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from New Era Technology's own greenhouse board since 2026-08-03. Full hiring picture for New Era Technology.

About this role

The IT Support / Desktop Support Technician will provide hands-on technical support to clients and employees, troubleshooting hardware and software issues, setting up and maintaining computers, and ensuring systems are secure. The role involves managing support requests through an IT ticketing system and delivering excellent customer service while working with both Windows and macOS environments.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of New Era Technology as an employer.

What you need

  • 1+ year of experience in IT support, desktop support, technical support, or a similar role
  • Hands-on experience installing, configuring, and troubleshooting computers and software
  • Experience supporting users in a corporate IT environment
  • Experience using an IT ticketing / case management system
  • Experience supporting Microsoft 365 / Office 365
  • Strong troubleshooting and problem-solving skills

Nice to have

  • CompTIA A+ certification
  • Experience with Lenovo ThinkPad laptops
  • Experience with Apple MacBooks / macOS
  • Experience with Microsoft Windows 10
  • Experience with Adobe Suite

Worth weighing

  • Onsite position requires reliable transportation
  • Physical requirement to lift and move equipment weighing up to 30 pounds
  • No salary listed

Summarised from New Era Technology's posting. Read the full original.

Listed by New Era Technology on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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