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NeuraFlash, Part of Accenture

Contact Center Transformation Leader, Amazon Connect

NeuraFlash, Part of Accenture · Remote - Canada (Alberta, British Columbia, Ontario Only)

Posted 22 days ago

or apply directly on NeuraFlash, Part of Accenture's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
NeuraFlash, Part of Accenture's roles stay open a median of 45 days
Reposted
No
Salary listed
No
26% of NeuraFlash, Part of Accenture's roles list one
Ghost-job risk at NeuraFlash, Part of Accenture
high
52 stale, 1 reposted of 74 open
Hiring momentum
98 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from NeuraFlash, Part of Accenture's own greenhouse board since 2026-08-03. Full hiring picture for NeuraFlash, Part of Accenture.

About this role

As a Contact Center Transformation Leader at NeuraFlash, Part of Accenture, you will lead a team focused on implementing and transforming contact center solutions using Amazon Connect. Your role involves mentoring team members, guiding customers through modernization initiatives, and overseeing project delivery while ensuring best practices are followed. You will also contribute to service offerings and support business development efforts.

Our read on this posting3.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NeuraFlash, Part of Accenture as an employer.

What you need

  • 10+ years of hands-on experience with Enterprise contact center platforms, including Twilio, Genesys, Cisco, Avaya
  • Familiarity with Amazon Connect and the AWS ecosystem principles and best practices
  • Proven experience leading contact center transformation or modernization initiatives
  • Strong understanding of contact center operations, voice technologies, IVR design, routing strategies, and customer experience best practices
  • Experience mentoring, coaching, or leading technical teams
  • Ability to translate business requirements into scalable contact center solutions

Nice to have

  • Experience with Amazon Connect implementations or migrations
  • Experience transitioning teams from legacy contact center platforms to cloud-native solutions
  • AWS certifications and/or Amazon Connect certifications
  • Knowledge of CRM integrations, workforce management, analytics, and omnichannel contact center capabilities
  • Experience building or scaling consulting practices and delivery teams

What you get

  • Remote work flexibility
  • Anticipated travel commitment of up to 25%
  • Flexible work hours to accommodate personal commitments
  • Collaborative culture with open communication and feedback
  • Celebratory team events and activities

Worth weighing

  • Remote position limited to candidates in Alberta, British Columbia, and Ontario
  • Travel may be required for certain roles, which could impact work-life balance
  • The role involves leading a team, which may require significant management skills and experience

Summarised from NeuraFlash, Part of Accenture's posting. Read the full original.

Listed by NeuraFlash, Part of Accenture on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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