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Navan

Senior Manager, Strategy & Innovation

Navan · Dallas, TX

Posted about 3 months ago

or apply directly on Navan's site. We never take the application ourselves.

Is this posting real?

This role has been open
87 days
Navan's roles stay open a median of 87 days
Reposted
No
Salary listed
No
0% of Navan's roles list one
Ghost-job risk at Navan
high
206 stale, 5 reposted of 206 open
Hiring momentum
302 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-29

Measured from postings appearing on and disappearing from Navan's own greenhouse board since 2026-08-03. Full hiring picture for Navan.

About this role

As the Senior Manager of Resource Orchestration, you will oversee workforce management practices for a global contact center, ensuring it remains staffed and responsive. Your role involves leading a team, developing forecasts, creating staffing strategies, and managing crisis responses. You will collaborate with various departments to enhance operational efficiency and improve service delivery through data-driven decisions.

Our read on this posting2.2out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Navan as an employer.

What you need

  • 7+ years of progressive workforce management experience in a high-volume contact center
  • 3+ years leading, coaching, or developing WFM teams or other operational planning professionals
  • Demonstrated ability to build forecasts and staffing plans, interpret performance data, identify risks, and recommend actions that improve service and operational outcomes
  • Strong understanding of contact routing and CCaaS concepts
  • Experience leading cross-functional projects and delivering operational or technology changes from planning through adoption and measurement
  • Clear written, verbal, and presentation skills

Nice to have

  • Experience with Genesys Cloud, NICE, Verint, Calabrio, or comparable platforms
  • Relevant certifications in workforce planning, project management, or continuous improvement

Worth weighing

  • No salary listed
  • Role involves high-pressure crisis management
  • Experience with specific WFM platforms is preferred but not mandatory

Summarised from Navan's posting. Read the full original.

Listed by Navan on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.

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