Manager, Product Support
National Information Solutions Cooperative (NISC) · Atlanta, GA
Posted 23 days ago
or apply directly on National Information Solutions Cooperative (NISC)'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days National Information Solutions Cooperative (NISC)'s roles stay open a median of 22 days
- Reposted
- No
- Salary listed
- No 0% of National Information Solutions Cooperative (NISC)'s roles list one
- Ghost-job risk at National Information Solutions Cooperative (NISC)
- low 0 stale, 2 reposted of 41 open
- Hiring momentum
- 64 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from National Information Solutions Cooperative (NISC)'s own greenhouse board since 2026-08-03. Full hiring picture for National Information Solutions Cooperative (NISC).
About this role
The Manager of Product Support at NISC oversees the daily operations of the Accounting Product Support teams, ensuring effective customer support through various channels. This role involves managing team performance, coaching staff, and collaborating with other departments to enhance products and processes. The manager also provides technical guidance, monitors KPIs, and fosters a customer-focused culture within the team.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of National Information Solutions Cooperative (NISC) as an employer.
What you need
- 8+ years of relevant experience in software support, technical support, customer service, or related field
- 2+ years of people-leadership experience managing teams of 10 or more direct reports
- Advanced SQL knowledge and experience troubleshooting software-related issues
- Strong leadership, coaching, performance management, and team-development skills
- Demonstrated commitment to delivering exceptional service to internal and external customers
- Ability to analyze complex technical and operational issues, identify root causes, and implement effective solutions
Worth weighing
- No salary listed
- Role involves managing a team and requires strong leadership skills
- On-call rotation and occasional work outside standard business hours may be required
- Focus on customer service and support may limit exposure to product development
Summarised from National Information Solutions Cooperative (NISC)'s posting. Read the full original.
Listed by National Information Solutions Cooperative (NISC) on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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