IT Support Specialist
Nadia Care · Boston, Massachusetts, United States
Posted 29 days ago · $60K-$70K
or apply directly on Nadia Care's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Nadia Care's roles stay open a median of 25 days
- Reposted
- No
- Salary listed
- Yes 100% of Nadia Care's roles list one
- Ghost-job risk at Nadia Care
- moderate 4 stale, 0 reposted of 16 open
- Hiring momentum
- 20 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Nadia Care's own greenhouse board since 2026-08-03. Full hiring picture for Nadia Care.
About this role
The IT Support Specialist at Nadia Care will manage day-to-day IT support, user lifecycle management, and identity & access management for a remote-first team. Responsibilities include troubleshooting technical issues, onboarding and offboarding users, managing devices with Microsoft Intune, and ensuring compliance with security policies. The role requires hands-on experience in a fast-paced environment, focusing on both reactive support and proactive process improvements.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Nadia Care as an employer.
What you need
- 2-5+ years of IT support experience supporting a remote or distributed workforce in the healthcare field
- 1-3+ years experience in startup environment
- Experience handling PHI and working in HIPAA-regulated environments
- Strong written and verbal communication skills
- Customer service experience with a deep ability to remain patient, empathetic, and reassuring when supporting our team
- Hands-on experience with Microsoft Intune
Nice to have
- Familiarity with least-privilege access principles
- SOC 2 familiarity
- Experience with Microsoft Defender, Azure AD
- Google Workspace administration experience
What you get
- Unlimited time off after the 90-day introductory period for full-time salaried employees
- Three weeks of paid time off after the 90-day introductory period for full-time hourly employees
- Medical Insurance covering hospital, surgical, and prescription drug benefits
- Dental Insurance for preventive care and procedures
- Vision Insurance for routine eye exams and eyeglasses
- Stock Option Grant
Worth weighing
- Compensation range is between $60K-$70K, depending on experience
- Remote positions limited to candidates in the contiguous US only, excluding certain states
- Fast-paced environment may require balancing multiple priorities
Summarised from Nadia Care's posting. Read the full original.
Listed by Nadia Care on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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