or apply directly on Morgan & Morgan, P.A.'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Morgan & Morgan, P.A.'s roles stay open a median of 27 days
- Reposted
- No
- Salary listed
- No 4% of Morgan & Morgan, P.A.'s roles list one
- Ghost-job risk at Morgan & Morgan, P.A.
- moderate 152 stale, 15 reposted of 458 open
- Hiring momentum
- 842 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Morgan & Morgan, P.A.'s own greenhouse board since 2026-08-03. Full hiring picture for Morgan & Morgan, P.A..
About this role
The IT Service Desk Agent at Morgan & Morgan will provide technical support to end-users through phone, email, and chat. Responsibilities include troubleshooting issues, documenting requests in the Freshservice Platform, and maintaining high customer satisfaction and first call resolution rates. The role requires collaboration with the IT Service Desk team and may involve working flexible hours, including weekends and holidays.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Morgan & Morgan, P.A. as an employer.
What you need
- Minimum of 2 years of experience in a Service Desk/Helpdesk Role
- Strong communication skills, both written and verbal
- Excellent problem-solving skills
- Ability to multi-task and prioritize in a fast-paced environment
- Knowledge and understanding of Active Directory functionality
- Proficient in Microsoft Office 365 applications
Nice to have
- Experience with VMWare Horizon Virtual Desktops
- Experience with Salesforce
- ITIL Foundation certification
- Experience with remote support tools
What you get
- Medical and dental insurance
- 401(k) plan
- Paid time off
- Paid holidays
Worth weighing
- No salary listed
- The role may require flexible hours, including weekends and holidays
- The technology stack includes basic networking and Microsoft Office 365, which may be seen as less modern compared to other tech stacks
Summarised from Morgan & Morgan, P.A.'s posting. Read the full original.
Listed by Morgan & Morgan, P.A. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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