or apply directly on Monks's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Monks's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 1% of Monks's roles list one
- Ghost-job risk at Monks
- low 0 stale, 18 reposted of 362 open
- Hiring momentum
- 579 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Monks's own greenhouse board since 2026-08-03. Full hiring picture for Monks.
About this role
The Customer Success Manager will be the primary contact for a portfolio of enterprise clients within the Data & Analytics team in Melbourne. This role focuses on building and maintaining strong relationships, ensuring clients derive measurable value from their data investments, and identifying growth opportunities within existing accounts. Responsibilities include managing client communications, translating technical outputs into business value, and overseeing project delivery with both onshore and offshore teams.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Monks as an employer.
What you need
- 3+ years in client-facing roles - account management, digital consulting, or client services, ideally in data, analytics, or digital marketing
- Natural relationship builder with a track record of growing accounts and managing senior stakeholder relationships
- Comfortable with budgets, SOWs, renewal conversations, and identifying upsell opportunities
- Excellent communicator who can translate technical concepts into business language — written, verbal, and in presentations
- Comfortable operating in a fast-paced, cross-functional environment
- Confident working with both onshore and offshore teams
Nice to have
- Exposure to cloud environments (GCP, AWS) or data engineering / analytics engineering concepts
- Familiarity with analytics platforms (GA4, Adobe Analytics) and digital marketing ecosystems (DV360, CM360, etc)
- Experience with MarTech or data platforms (Adobe Experience Platform, Salesforce Marketing Cloud, Braze, or similar)
- Experience in Google Analytics, Adobe Analytics, or Google Cloud certification
Worth weighing
- No salary listed
- Role involves managing complex client relationships and requires strong communication skills
- Experience with specific analytics platforms and cloud environments is preferred but not mandatory
Summarised from Monks's posting. Read the full original.
Listed by Monks on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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