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Moniepoint

Offline Customer Support Officer (Oyo)

Moniepoint · Oyo, Nigeria

Posted about 2 months ago

or apply directly on Moniepoint's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
Moniepoint's roles stay open a median of 103 days
Reposted
No
Salary listed
No
0% of Moniepoint's roles list one
Ghost-job risk at Moniepoint
high
151 stale, 17 reposted of 151 open
Hiring momentum
68 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from Moniepoint's own greenhouse board since 2026-08-03. Full hiring picture for Moniepoint.

About this role

The Offline Customer Support Officer at Moniepoint is responsible for providing high-quality support to walk-in customers and those in WhatsApp groups. This role involves resolving inquiries, technical issues, and service-related concerns while ensuring a consistent customer experience. The officer will log support requests, collaborate with internal teams for issue resolution, and gather customer feedback to enhance service quality.

Our read on this posting2.8out of 5
benefits
2/5
freshness
5/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Moniepoint as an employer.

What you need

  • Minimum of 1–2 years of relevant customer service or support experience
  • Minimum educational qualification of BSc or HND
  • Must have completed NYSC or possess a valid exemption/exclusion certificate
  • Excellent written and verbal communication skills
  • Strong problem-solving and issue-resolution abilities
  • Customer-centric mindset with high empathy and emotional intelligence

What you get

  • Competitive compensation
  • Benefits
  • Career growth opportunities
  • Support for professional development

Worth weighing

  • Role involves handling walk-in customers and WhatsApp group communications, which may require strong interpersonal skills
  • No specific salary mentioned
  • Focus on logging and documentation may indicate a structured but potentially repetitive role

Summarised from Moniepoint's posting. Read the full original.

Listed by Moniepoint on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

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