or apply directly on Moniepoint's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 9 days Moniepoint's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Moniepoint's roles list one
- Ghost-job risk at Moniepoint
- high 80 stale, 17 reposted of 151 open
- Hiring momentum
- 213 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Moniepoint's own greenhouse board since 2026-08-03. Full hiring picture for Moniepoint.
About this role
The Offline Customer Support Officer at Moniepoint is responsible for providing high-quality support to walk-in customers and those in WhatsApp groups. This role involves resolving customer inquiries, logging support requests, collaborating with internal teams for issue resolution, and collecting customer feedback to enhance service quality.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Moniepoint as an employer.
What you need
- Minimum of 1–2 years of relevant customer service or support experience
- Minimum educational qualification of BSc or HND
- Must have completed NYSC or possess a valid exemption/exclusion certificate
- Excellent written and verbal communication skills
- Strong problem-solving and issue-resolution abilities
- Customer-centric mindset with high empathy and emotional intelligence
What you get
- Competitive compensation
- Benefits
- Career growth opportunities
- Support for professional development
Worth weighing
- No specific salary listed
- Role involves handling customer inquiries both in-person and via WhatsApp, which may require flexibility in communication style
- Emphasis on logging and documentation may indicate a focus on process adherence over creative problem-solving
Summarised from Moniepoint's posting. Read the full original.
Listed by Moniepoint on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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