or apply directly on Moniepoint's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Moniepoint's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Moniepoint's roles list one
- Ghost-job risk at Moniepoint
- high 80 stale, 17 reposted of 151 open
- Hiring momentum
- 213 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Moniepoint's own greenhouse board since 2026-08-03. Full hiring picture for Moniepoint.
About this role
The Offline Customer Support Officer at Moniepoint is responsible for providing high-quality support to walk-in customers and those in WhatsApp groups. This role involves resolving inquiries, technical issues, and service-related concerns while ensuring a consistent customer experience. The officer will log support requests, collaborate with internal teams for issue resolution, and collect customer feedback to enhance service quality.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Moniepoint as an employer.
What you need
- Minimum of 1–2 years of relevant customer service or support experience
- Minimum educational qualification of BSc or HND
- Must have completed NYSC or possess a valid exemption/exclusion certificate
- Excellent written and verbal communication skills
- Strong problem-solving and issue-resolution abilities
- Customer-centric mindset with high empathy and emotional intelligence
What you get
- Competitive compensation
- Benefits
- Career growth opportunities
- Support for professional development
Worth weighing
- Role involves handling customer inquiries both in-person and via WhatsApp, which may require adaptability to different communication styles.
- No specific salary information provided, which may be a consideration for candidates.
Summarised from Moniepoint's posting. Read the full original.
Listed by Moniepoint on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Moniepoint
- Lead, Head Office Operations ControlLagos, Nigeria
- POS Technician (Federal Capital Territory)FCT, Nigeria
- Principal Generalist EngineerRemote, Portugal
- POS Technician (Lagos)Lagos, Nigeria
- Senior Content DesignerRemote, Nigeria
- Offline Customer Support Officer (Benue)Benue, Nigeria
- Offline Customer Support Officer (Nasarawa)Nasarawa, Nigeria
- Offline Customer Support Officer (Borno)Borno, Nigeria