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MongoDB

Senior IT VIP Support Specialist

MongoDB · Palo Alto

Posted about 3 months ago

or apply directly on MongoDB's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
MongoDB's roles stay open a median of 80 days
Reposted
No
Salary listed
No
0% of MongoDB's roles list one
Ghost-job risk at MongoDB
high
404 stale, 7 reposted of 411 open
Hiring momentum
575 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from MongoDB's own greenhouse board since 2026-08-03. Full hiring picture for MongoDB.

About this role

The Senior IT Specialist for Executive Technology at MongoDB serves as the primary point of contact for the technology needs of the CEO's direct reports in the US Pacific time zone. This role involves managing the digital experience for executives, including onboarding, daily troubleshooting, and support for high-stakes events, while proactively monitoring system health and implementing automation solutions. The position requires building strong relationships with executives and their assistants, ensuring seamless operations, and maintaining confidentiality in handling sensitive information.

Our read on this posting3.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MongoDB as an employer.

What you need

  • 5+ years in IT end-user support, service desk, or field support
  • 2+ years supporting senior leaders, executives, or VIP stakeholders
  • Strong fluency in macOS, Windows, Google Workspace and/or Microsoft 365
  • Proven ability to resolve complex, end-to-end issues across devices, networks, identity, and collaboration tools
  • Hands-on experience with Zoom, Zoom Rooms, Teams, meeting room systems, and AV components
  • Exceptional written and verbal communication skills

Nice to have

  • Experience in a high-growth SaaS, technology, or financial environment supporting senior leadership
  • Familiarity with Okta, JAMF, Meraki, Confluence, Jira, Slack, and monitoring/alerting tooling
  • Hands-on experience with AI agent-assist tooling, virtual agents, or digital-employee-experience platforms
  • Comfort with light scripting (Python, PowerShell, or workflow tools) to reduce repetitive manual tasks
  • Experience operating in a role without an established runbook or a predecessor

What you get

  • equity
  • participation in the employee stock purchase program
  • flexible paid time off
  • 20 weeks fully-paid gender-neutral parental leave
  • fertility and adoption assistance
  • 401(k) plan

Worth weighing

  • No established runbook or predecessor to follow, requiring the building of playbooks in parallel with live operations
  • High-pressure environment requiring discretion and composure during live events
  • Proactive engagement is prioritized over traditional ticketing, which may require a shift in mindset for some candidates

Summarised from MongoDB's posting. Read the full original.

Listed by MongoDB on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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