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Modo Energy

Customer Success Manager

Modo Energy · New York

Posted about 3 months ago

or apply directly on Modo Energy's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Modo Energy's roles stay open a median of 80 days
Reposted
No
Salary listed
No
36% of Modo Energy's roles list one
Ghost-job risk at Modo Energy
high
14 stale, 2 reposted of 14 open
Hiring momentum
22 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Modo Energy's own greenhouse board since 2026-08-03. Full hiring picture for Modo Energy.

About this role

As a Customer Success Manager at Modo Energy, you will be responsible for onboarding new US customers and ensuring their ongoing engagement with the platform. You will work closely with an Account Manager to manage customer relationships, drive product adoption, and contribute to the company's revenue retention goals. This role offers the opportunity to shape customer success processes and requires a proactive approach to maintaining account health and identifying upsell opportunities.

Our read on this posting3.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Modo Energy as an employer.

What you need

  • 2-4 years in a customer success or account management role in B2B SaaS or a similar customer-facing, portfolio-based role
  • A track record of driving product adoption and owning account health proactively
  • Excellent written and verbal communication skills
  • Proactive mindset, able to notice and address usage dips before they become issues
  • Desire for ownership and ability to create processes rather than follow existing ones

Nice to have

  • Experience in the energy sector or with energy markets
  • Familiarity with customer success or health-scoring tools such as Vitally, Gainsight, Intercom, or HubSpot
  • Experience working in close partnership with an Account Manager or sales counterpart

What you get

  • Salary range of $90K-$110K per year plus 20% variable
  • Equity
  • 25 days PTO plus 10 paid holidays annually
  • 100% employer paid medical, dental, and vision coverage
  • 401(k) with matching

Worth weighing

  • Fast-paced environment with a need for quick learning and adaptation
  • Role involves building processes from scratch, which may not suit everyone
  • No specific mention of energy experience required, but it could be beneficial in the US market

Summarised from Modo Energy's posting. Read the full original.

Listed by Modo Energy on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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