or apply directly on Modeln's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 9 days Modeln's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- No 60% of Modeln's roles list one
- Ghost-job risk at Modeln
- low 0 stale, 0 reposted of 10 open
- Hiring momentum
- 23 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Modeln's own lever board since 2026-08-04. Full hiring picture for Modeln.
About this role
The Senior Technical Support Engineer will provide advanced technical support for Model N's Salesforce-based Global Products, focusing on resolving complex issues for SaaS and RMS customers. Daily responsibilities include diagnosing technical problems, mentoring junior engineers, managing customer relationships, and collaborating with various teams to ensure customer satisfaction and drive process improvements.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Modeln as an employer.
What you need
- 6+ years supporting enterprise-level applications for large corporate customers
- 3+ years in advanced technical support
- Strong understanding of the Salesforce platform
- Salesforce architecture and infrastructure knowledge
- Security and sharing model expertise
- User and permission management skills
Nice to have
- Salesforce Administration certification
- SaaS application support experience in enterprise global environments
- API integrations and middleware platform exposure
- Ticket and knowledge management system experience
- Process improvement and operational efficiency leadership
Worth weighing
- No salary listed
- Role involves mentoring junior engineers, which may require additional soft skills
- Experience with global customers is emphasized, suggesting potential time zone challenges
- Complexity of issues may lead to high-pressure situations during escalations
Summarised from Modeln's posting. Read the full original.
Listed by Modeln on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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