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MetroStar

Service Desk Technician (6757)

MetroStar · Rosslyn, VA

Posted about 3 months ago · $50,000 - $60,000

or apply directly on MetroStar's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
MetroStar's roles stay open a median of 69 days
Reposted
No
Salary listed
Yes
97% of MetroStar's roles list one
Ghost-job risk at MetroStar
high
91 stale, 20 reposted of 93 open
Hiring momentum
178 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from MetroStar's own greenhouse board since 2026-08-03. Full hiring picture for MetroStar.

About this role

As a Service Desk Technician, you will provide 24x7x365 ITIL-based support for mission-critical incidents, primarily for federal government clients and VIPs. Your responsibilities include monitoring service desk queues, assigning tickets, providing technical assistance via various channels, and interacting with different teams to resolve issues. Additionally, you'll conduct equipment tutorials and quality checks while integrating knowledge management into operations.

Our read on this posting3.4out of 5
benefits
4/5
freshness
1/5
career value
3/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MetroStar as an employer.

What you need

  • 2 years of experience with ServiceNow and/or Remedy
  • 2 years of experience doing Help Desk operations
  • Knowledge/experience in resolving hardware and software issues
  • Understanding of PC hardware and connectivity components
  • Strong knowledge of Windows 7 and Windows 10
  • Experience supporting monitoring tools

What you get

  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off (PTO) and holidays
  • Parental Leave and dependent care
  • Flexible work arrangements
  • Professional development opportunities

Worth weighing

  • Salary range is $50,000 - $60,000, which may vary based on qualifications and experience
  • Role involves 24/7 support, which may require non-standard hours
  • Active security clearance is required, which may limit candidate pool

Summarised from MetroStar's posting. Read the full original.

Listed by MetroStar on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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