or apply directly on Medrio 's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Medrio 's roles stay open a median of 37 days
- Reposted
- No
- Salary listed
- Yes 50% of Medrio 's roles list one
- Ghost-job risk at Medrio
- high 1 stale, 0 reposted of 2 open
- Hiring momentum
- 2 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Medrio 's own greenhouse board since 2026-08-03. Full hiring picture for Medrio .
About this role
The Customer Enablement Associate at Medrio will focus on helping customers adopt and effectively use Medrio software through content creation and live training. Responsibilities include writing user guides and training materials, delivering live training sessions, and addressing customer inquiries in real-time. The role requires strong communication skills and technical aptitude to make complex software concepts accessible to users.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Medrio as an employer.
What you need
- Bachelor's degree or equivalent professional experience
- 2–4 years of experience in customer education, training, technical writing, or customer success, ideally within a SaaS or software organization
- Demonstrated technical aptitude and ability to learn, configure, and troubleshoot software
- Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences
- Experience delivering live training sessions or presentations to external audiences
- Strong organizational skills and ability to manage multiple content and training projects simultaneously
Nice to have
- Experience in clinical trials or clinical trial software (e.g., EDC)
- Familiarity with learning management systems (LMS) and knowledge base platforms (e.g., Confluence, Zendesk)
- Experience creating technical documentation or knowledge base content
- Curriculum planning
- Ability to write effective copy, instructional text, audio and video script
What you get
- Comprehensive healthcare with Medrio covering 100% of employee premiums and 50% of dependent premiums
- Retirement contributions
- Equity: Stock options
- Generous parental leave
- Flexible time off including company bonus holidays
- Monthly mobile/internet stipend and wellness stipend
Worth weighing
- Salary range provided is $65,000 - 75,000 USD
- Role involves both content creation and live training, which may require balancing multiple responsibilities
- Experience in clinical trials is a plus but not mandatory
Summarised from Medrio 's posting. Read the full original.
Listed by Medrio on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.