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Matic

Customer Service Representative

Matic · Columbus, Ohio, United States

Posted about 3 months ago · $19.23-$20.19 · Previously reposted

or apply directly on Matic's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Matic's roles stay open a median of 52 days
Reposted
Yes
taken down and listed again at least once
Salary listed
Yes
60% of Matic's roles list one
Ghost-job risk at Matic
high
7 stale, 1 reposted of 10 open
Hiring momentum
13 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Matic's own greenhouse board since 2026-08-03. Full hiring picture for Matic.

About this role

As a Customer Service Representative at Matic, you will be the primary contact for customers, providing support over the phone, email, and text. Your role involves retaining customers by addressing their concerns, articulating the value of Matic's services, and upselling additional insurance products. You will also be expected to meet productivity and quality goals while maintaining professionalism and empathy in all customer interactions.

Our read on this posting4.6out of 5
benefits
5/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Matic as an employer.

What you need

  • 1+ year of Customer Service experience
  • Effective verbal communication skills with a talent for de-escalation and empathy
  • Tenacity and persuasiveness to save customers from cancellation
  • Ability to multitask while listening and responding to customers
  • Passion for conveying the value of Matic's message clearly

What you get

  • Competitive base hourly rate of $19.23-$20.19+
  • Monthly bonus structure with a target of $600-$1,000
  • Ownership stake with Matic stock options
  • Unlimited Paid Time Off
  • Company covered Health, Dental & Vision insurance
  • 401(k) Retirement Plan

Worth weighing

  • No specific details on the training process or onboarding
  • Fast-paced culture may not suit everyone
  • Role heavily focused on retention and upselling may be stressful for some

Summarised from Matic's posting. Read the full original.

Listed by Matic on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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