CRM Administrator, Customer Experience (Seasonal)
Major League Baseball · New York, New York
Posted about 3 months ago · $27.00 - $37.00
or apply directly on Major League Baseball's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 87 days Major League Baseball's roles stay open a median of 87 days
- Reposted
- No
- Salary listed
- Yes 56% of Major League Baseball's roles list one
- Ghost-job risk at Major League Baseball
- high 36 stale, 1 reposted of 36 open
- Hiring momentum
- 83 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-29
Measured from postings appearing on and disappearing from Major League Baseball's own greenhouse board since 2026-08-03. Full hiring picture for Major League Baseball.
About this role
The CRM Administrator for Customer Experience will support Salesforce Service Cloud and Zoom Contact Center by managing workflows, user permissions, and reporting. Day-to-day tasks include troubleshooting, training team members, and collaborating with IT to enhance system functionalities. The role requires maintaining data integrity and staying updated on platform improvements to ensure high-quality customer support.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Major League Baseball as an employer.
What you need
- 1-2 years of experience as a Systems Administrator, strong plus on Service Cloud and Zoom Contact Center
- Salesforce Administrator certification required
- Solid understanding of contact center processes and KPIs
- Experience configuring case routing, email-to-case, live agent/chat, and knowledge base
- Ability to create effective reports and dashboards that support decision-making
- Strong analytical and communication skills
Nice to have
- Service Cloud Consultant certification preferred
- Experience building public facing support sites within Salesforce a plus
- Experience with API integrations and telephony tools (e.g., Amazon Connect, Five9, Genesys, ZCC)
- Knowledge of Omni-Channel, Macros, Agentforce and Einstein Bots
- Familiarity with customer feedback tools, CSAT, or QA workflows
Worth weighing
- Part-time role may limit hours and availability for full-time candidates
- Seasonal position may not offer long-term job security
- Fast-paced environment may be challenging for some candidates
Summarised from Major League Baseball's posting. Read the full original.
Listed by Major League Baseball on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.
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