or apply directly on Lumos's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Lumos's roles stay open a median of 21 days
- Reposted
- No
- Salary listed
- No 0% of Lumos's roles list one
- Ghost-job risk at Lumos
- moderate 9 stale, 1 reposted of 28 open
- Hiring momentum
- 44 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Lumos's own greenhouse board since 2026-08-03. Full hiring picture for Lumos.
About this role
As a Network Support Specialist I at Lumos, you will provide first-line technical support to residential and small business customers, troubleshooting issues related to Voice, Data, Security, and Video services. Your day-to-day tasks will include resolving technical problems, monitoring service performance, documenting interactions, and managing escalations. This role requires adaptability and strong problem-solving skills in a fast-paced environment, with the opportunity to gain hands-on experience with various telecommunications technologies.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lumos as an employer.
What you need
- 1+ years of experience in customer support, network troubleshooting, or technical service—preferably within the telecommunications industry
- High school diploma or equivalent required
- Comfortable reading and applying technical documentation, manuals, and procedures
- Demonstrated proficiency using computer, email applications, and Microsoft Office
Nice to have
- Technical certifications or relevant coursework
What you get
- Comprehensive health, dental, and vision coverage
- Competitive compensation packages, including bonus options for eligible positions
- Paid Time Off & Paid Holidays
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs)
- 100% employer-paid life and disability insurance
- Employee Assistance Program (EAP) with access to professional support for life’s challenges
Worth weighing
- Remote position with in-person training required at the High Point, NC location
- Scheduled shifts may include nights, weekends, and holidays based on business needs
Summarised from Lumos's posting. Read the full original.
Listed by Lumos on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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