or apply directly on Lumafield's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days Lumafield's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 0% of Lumafield's roles list one
- Ghost-job risk at Lumafield
- low 0 stale, 0 reposted of 17 open
- Hiring momentum
- 21 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Lumafield's own lever board since 2026-08-04. Full hiring picture for Lumafield.
About this role
In this role, you will lead the Customer Support team, handling customer issues from initial contact to resolution. You will be responsible for technical troubleshooting across Lumafield's hardware, firmware, embedded applications, and cloud software, ensuring effective communication with customers and collaboration with internal teams to resolve issues and improve product offerings.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lumafield as an employer.
What you need
- Experience in technical troubleshooting
- Ability to manage customer issues from first response to resolution
- Strong communication skills for customer interaction and internal collaboration
- Experience working with hardware, firmware, embedded applications, and cloud software
What you get
- Competitive cash and equity compensation
- Health & wellness stipend
- 401k
- Parental leave
- Flexible PTO
- Commuter benefits
Worth weighing
- Role involves hands-on technical work
- Support team is a key touchpoint for customers, indicating high visibility and responsibility
- Expectations for performance reporting and proactive problem management may require strong analytical skills
Summarised from Lumafield's posting. Read the full original.
Listed by Lumafield on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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