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Lithic

Support Engineer

Lithic · Remote

Posted about 2 months ago · $100,000 - $140,000

or apply directly on Lithic's site. We never take the application ourselves.

Is this posting real?

This role has been open
50 days
Lithic's roles stay open a median of 27 days
Reposted
No
Salary listed
Yes
92% of Lithic's roles list one
Ghost-job risk at Lithic
high
5 stale, 2 reposted of 12 open
Hiring momentum
17 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-25

Measured from postings appearing on and disappearing from Lithic's own greenhouse board since 2026-08-03. Full hiring picture for Lithic.

About this role

As a Support Engineer at Lithic, you will be responsible for managing customer support tickets from initial response to resolution, focusing on debugging issues related to card issuance, authorization, and transactions. You will utilize various internal tools and data analysis to diagnose problems and improve product reliability, while also collaborating with engineering and product teams to address recurring issues. This role requires strong communication skills and a bias toward ownership, as you will directly impact customer trust and satisfaction.

Our read on this posting4.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lithic as an employer.

What you need

  • 3+ years in a technical, execution-heavy role: Support Engineer, Solutions Engineer, Implementation Engineer, TAM, or similar
  • Strong debugging instincts and comfort operating in production environments
  • Comfortable with using and debugging REST API calls, webhooks, and configuration-driven systems
  • SQL skills to independently write queries against a data warehouse
  • Ability to reason through complex system behavior from first principles
  • Clear, direct written communication internally and customer facing

What you get

  • Unlimited PTO
  • 12-weeks fully paid parental leave
  • 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
  • Work From Anywhere: work from anywhere in the world 4-weeks each year
  • 3% cashback on card purchases with your complimentary Privacy.com employee account
  • Health, vision, and dental insurance; HSA Contribution Match

Worth weighing

  • No salary listed for specific experience levels, only a range provided
  • Remote position limited to candidates in specific countries
  • Role requires strong problem-solving skills without a playbook
  • Fast-paced environment with high expectations for ownership and resolution

Summarised from Lithic's posting. Read the full original.

Listed by Lithic on their greenhouse job board, last confirmed open on 2026-09-25. PitchMeAI is not the employer.

More roles at Lithic

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