or apply directly on Layer Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 82 days Layer Health's roles stay open a median of 82 days
- Reposted
- No
- Salary listed
- Yes 100% of Layer Health's roles list one
- Ghost-job risk at Layer Health
- high 15 stale, 0 reposted of 15 open
- Hiring momentum
- 19 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Layer Health's own greenhouse board since 2026-08-03. Full hiring picture for Layer Health.
About this role
As a Customer Success Manager at Layer Health, you will be responsible for managing existing customer relationships within the healthcare sector, ensuring customer satisfaction and retention. Your role will involve serving as the main point of contact for customers, addressing their questions and issues, and collaborating with internal teams to relay product feedback and build success metrics. This position is hybrid, requiring in-person work three days a week in either Boston or New York City.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Layer Health as an employer.
What you need
- 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing implementations/support role
- Excellent communication and relationship-building skills
- Comfortable working in a fast-paced, evolving startup environment
- Strong project management instincts; ability to drive despite ambiguity
- Curious, proactive, and energized by solving complex problems
Nice to have
- Exposure to clinical or related workflows (RCM, CDI)
- Familiarity with tools like Smartsheets, Notion, Slack or project management platforms
- Experience implementing in EMRs
Worth weighing
- Role is hybrid, requiring in-person presence three days a week in Boston or NYC
- Startup environment may involve ambiguity and rapid changes
- Compensation range is stated but may change over time and is dependent on experience and fit
Summarised from Layer Health's posting. Read the full original.
Listed by Layer Health on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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