PitchMeAI Jobs
Kodiak

Senior Helpdesk

Kodiak · Mountain View, CA

Posted about 3 months ago

or apply directly on Kodiak's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Kodiak's roles stay open a median of 80 days
Reposted
No
Salary listed
No
0% of Kodiak's roles list one
Ghost-job risk at Kodiak
high
72 stale, 2 reposted of 72 open
Hiring momentum
92 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Kodiak's own greenhouse board since 2026-08-03. Full hiring picture for Kodiak.

About this role

As a Senior Helpdesk at Kodiak AI, you will be responsible for scaling the IT support function, establishing core processes, and managing a small team. Your role will involve hands-on support, incident management, and automating low-effort tickets while also building a knowledge base to empower employees. You will collaborate with various teams to enhance employee lifecycle workflows and ensure a seamless technology experience for all staff.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Kodiak as an employer.

What you need

  • 5+ years in IT support
  • 2-3 years in a Lead, Senior, or Supervisory role
  • Deep expertise in administering SaaS environments (Google Workspace, Linux, Slack, Zoom, Okta)
  • Strong knowledge of MDM solutions (Jamf, Kandji, Intune)
  • Ability to manage Identity and Access Management (IAM)
  • Experience troubleshooting hardware (Mac/Windows PC/Linux PC), software, and network connectivity issues

Nice to have

  • Familiarity with CrowdStrike
  • Familiarity with Jira/Atlassian suites
  • Experience with building out studio setups and running audio/visual equipment
  • Proven ability to mentor junior staff and manage vendor relationships

What you get

  • Competitive compensation package including equity and annual bonuses
  • Excellent Medical, Dental, and Vision plans
  • Flexible PTO, 10 paid holidays, and generous parental leave policies
  • Office perks: dog-friendly, free catered lunch, a fully stocked kitchen, and free EV charging
  • Long Term Disability, Short Term Disability, Life Insurance
  • Wellbeing Benefits - Headspace, Calm, One Medical, Gympass, Spring Health, Rula

Worth weighing

  • No specific mention of remote work options
  • The role involves a significant transition from individual contributor to team leader
  • The focus on automation may require a mindset shift for traditional IT support roles

Summarised from Kodiak's posting. Read the full original.

Listed by Kodiak on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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