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Klaviyo

Senior Engineering Manager, Applied AI (Customer Agent)

Klaviyo · Boston, MA

Posted about 2 months ago

or apply directly on Klaviyo's site. We never take the application ourselves.

Is this posting real?

This role has been open
55 days
Klaviyo's roles stay open a median of 55 days
Reposted
No
Salary listed
No
0% of Klaviyo's roles list one
Ghost-job risk at Klaviyo
high
106 stale, 6 reposted of 141 open
Hiring momentum
203 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Klaviyo's own greenhouse board since 2026-08-03. Full hiring picture for Klaviyo.

About this role

As a Lead Engineer for the Applied AI Customer Agent team at Klaviyo, you will be responsible for setting the technical and product direction for a core area of the Customer Agent product. This role involves tackling complex technical challenges, writing and shipping code, and collaborating with various teams to shape product development. You will also mentor other engineers and evaluate emerging AI technologies for production use.

Our read on this posting2.6out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Klaviyo as an employer.

What you need

  • Experience building, scaling, and supporting production agentic systems
  • Hands-on experience with orchestration, evaluation, guardrails, and non-deterministic failure handling
  • Proven track record of owning technical and product direction for significant areas
  • Ability to communicate complex technical trade-offs clearly
  • Experience writing code and debugging production issues personally

Nice to have

  • Experience working on a multi-tenant agent platform at production scale
  • Experience building 0-to-1 products or working in startup environments
  • Track record with production evaluation systems, AI observability, or human-in-the-loop workflows for LLM-powered products

What you get

  • Base salary range of $176,000 to $264,000 USD
  • Participation in the company’s annual cash bonus plan
  • Variable compensation for sales and customer success roles
  • Equity and sign-on payments
  • Comprehensive range of health, welfare, and wellbeing benefits based on eligibility

Worth weighing

  • In-office role based in Boston, MA
  • Up to 10% travel may be required
  • No specific salary details provided beyond the range
  • Role involves significant ownership and responsibility, which may be challenging for some candidates

Summarised from Klaviyo's posting. Read the full original.

Listed by Klaviyo on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

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