Customer Support Specialist (Space Engineers)
Keen Software House · Prague, Czech Republic (On-site) / Remote within Europe
Posted 8 days ago
or apply directly on Keen Software House's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Keen Software House's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Keen Software House's roles list one
- Ghost-job risk at Keen Software House
- high 2 stale, 0 reposted of 3 open
- Hiring momentum
- 6 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Keen Software House's own greenhouse board since 2026-08-03. Full hiring picture for Keen Software House.
About this role
The Customer Support Specialist at Keen Software House will serve as a vital link between the player community of Space Engineers and the development teams. This role involves monitoring player feedback across various platforms, identifying recurring issues, and communicating actionable insights back to the studio. The specialist will also ensure clear communication with players regarding updates and changes, while proactively addressing community concerns and improving support processes.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Keen Software House as an employer.
What you need
- 3+ years of professional experience in customer support, player support, community management, or a similar player-facing role in the video game industry
- Strong understanding of video game communities and player interactions with live games
- Experience communicating directly with players through platforms such as Steam, Discord, and support portals
- Fluent English, spoken and written
- Ability to remain calm and professional when dealing with frustrated players
- Strong analytical judgment and experience analyzing player sentiment
Nice to have
- Experience working on live-service, Early Access, or continuously developed games
- Experience with sandbox, simulation, survival, or technically complex games
- Familiarity with Space Engineers
- Active interest in PC gaming, modding, or sandbox game communities
What you get
- 25 days of annual leave
- Flexible sick leave
- Modern offices with quiet focus zones, beautiful garden, quality equipment, bike storage, gym and shower, fully stocked kitchen
- Regular team breakfasts, workshops, and relaxed meetups
Worth weighing
- Role involves significant player interaction, requiring strong communication skills and emotional intelligence
- Proactive role with ownership of community issues, which may lead to high responsibility
- No salary or specific compensation details provided
- Remote work is available but requires alignment with CET +/- 2 hours
Summarised from Keen Software House's posting. Read the full original.
Listed by Keen Software House on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.