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Kaseya Careers

Business Process Lead, Digital & Service Experience

Kaseya Careers · United States - Remote

Posted 9 days ago

or apply directly on Kaseya Careers's site. We never take the application ourselves.

Is this posting real?

This role has been open
9 days
Kaseya Careers's roles stay open a median of 49 days
Reposted
No
Salary listed
No
5% of Kaseya Careers's roles list one
Ghost-job risk at Kaseya Careers
high
76 stale, 7 reposted of 142 open
Hiring momentum
205 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Kaseya Careers's own greenhouse board since 2026-08-03. Full hiring picture for Kaseya Careers.

About this role

The Business Process Lead, Digital & Service Experience at Kaseya is responsible for designing and managing the customer-facing digital and service experience, including commerce and self-service capabilities. This role involves operational ownership of existing processes and the development of new product-led digital commerce functionalities. The position requires close collaboration with business and technology teams to ensure successful implementation and adoption of processes while maintaining documentation and performance metrics.

Our read on this posting3.0out of 5
benefits
1/5
freshness
5/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Kaseya Careers as an employer.

What you need

  • Direct experience building or scaling a self-serve commerce or product-led growth motion
  • 5+ years of experience in business process design, business analysis, business architecture, or operations in a relevant domain
  • Demonstrated experience decomposing business capabilities into detailed, multi-level structures
  • Strong facilitation skills with cross-functional business stakeholders
  • Experience translating business process requirements into system requirements for a technical delivery team

Nice to have

  • Direct experience standing up a new digital commerce or product-led motion within a business that previously sold only through an assisted sales model
  • Trial design and trial-to-paid conversion experience
  • Digital product or eCommerce product management experience
  • Support operations and case deflection design experience
  • Identity, login, and profile management experience in a customer-facing digital product

Worth weighing

  • Role involves both operational and design responsibilities, requiring balance between urgent operational demands and long-term design work
  • No existing internal playbook for the new capabilities being developed, indicating a need for strong self-direction and initiative
  • Position is an individual-contributor role, which may limit leadership opportunities

Summarised from Kaseya Careers's posting. Read the full original.

Listed by Kaseya Careers on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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