or apply directly on Jobgether's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Jobgether's roles stay open a median of 12 days
- Reposted
- No
- Salary listed
- No 0% of Jobgether's roles list one
- Ghost-job risk at Jobgether
- low 0 stale, 0 reposted of 4,675 open
- Hiring momentum
- 24620 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Jobgether's own lever board since 2026-08-04. Full hiring picture for Jobgether.
About this role
The Zendesk Knowledge Program Manager will lead the strategy for a customer support knowledge program, ensuring that information is accurate and easily accessible. This hands-on role involves managing knowledge quality and governance, collaborating with support teams, and using analytics to enhance self-service outcomes. The position also focuses on improving the Help Center experience and embedding strong knowledge practices throughout the organization.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Jobgether as an employer.
What you need
- Experience with knowledge management and governance
- Strong analytical skills to identify gaps and improve self-service outcomes
- Ability to collaborate with support leaders and subject-matter experts
- Experience in establishing workflows and measurement frameworks for knowledge management
- Expertise in customer support processes and practices
Worth weighing
- The role is highly hands-on, which may require significant collaboration and direct involvement in operations.
- The job posting does not specify any salary or benefits information.
Summarised from Jobgether's posting. Read the full original.
Listed by Jobgether on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.