or apply directly on Jobgether's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 10 days Jobgether's roles stay open a median of 12 days
- Reposted
- No
- Salary listed
- No 0% of Jobgether's roles list one
- Ghost-job risk at Jobgether
- low 0 stale, 0 reposted of 4,675 open
- Hiring momentum
- 24620 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Jobgether's own lever board since 2026-08-04. Full hiring picture for Jobgether.
About this role
The SMB Customer Success Manager role focuses on assisting early-stage businesses in adopting and deriving value from a complex SaaS product. Responsibilities include customer support, onboarding, troubleshooting, and long-term retention initiatives, while also owning projects to enhance onboarding and engagement. The position requires becoming a product expert and translating customer challenges into practical solutions, all within a fast-paced environment that values curiosity and independent problem-solving.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Jobgether as an employer.
What you need
- Experience in customer success or customer support roles
- Ability to engage with a diverse customer base
- Strong problem-solving skills
- Experience with onboarding and education initiatives
- Ability to translate complex challenges into practical solutions
Worth weighing
- Role involves a pooled, 1:many engagement model which may limit individual customer interaction
- Focus on early-stage businesses may require adaptability to varying customer needs
- No specific salary or benefits mentioned in the posting
Summarised from Jobgether's posting. Read the full original.
Listed by Jobgether on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.