or apply directly on Jobgether's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Jobgether's roles stay open a median of 12 days
- Reposted
- No
- Salary listed
- No 0% of Jobgether's roles list one
- Ghost-job risk at Jobgether
- low 0 stale, 0 reposted of 4,675 open
- Hiring momentum
- 24620 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Jobgether's own lever board since 2026-08-04. Full hiring picture for Jobgether.
About this role
The Senior Director / Vice President, Customer Support role involves transforming customer support into a strategic driver within a SaaS company. Responsibilities include managing the support operating model, enhancing technical leadership, and fostering organizational development. The position emphasizes building a technical support team, utilizing customer data for product improvement, and implementing scalable systems to enhance efficiency and service quality.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Jobgether as an employer.
What you need
- Experience in a senior leadership role within customer support
- Strong understanding of SaaS environments
- Proven ability to manage end-to-end support operating models
- Experience in organizational development and operational rigor
- Technical leadership skills
- Ability to build and lead a highly technical support organization
Worth weighing
- Role focuses heavily on transforming customer support, which may require significant change management skills
- Emphasis on AI-assisted workflows and performance dashboards may indicate a need for familiarity with modern technologies
- No specific benefits or compensation details provided in the posting
Summarised from Jobgether's posting. Read the full original.
Listed by Jobgether on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.