or apply directly on Jobgether's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Jobgether's roles stay open a median of 12 days
- Reposted
- No
- Salary listed
- No 0% of Jobgether's roles list one
- Ghost-job risk at Jobgether
- low 0 stale, 0 reposted of 4,675 open
- Hiring momentum
- 24620 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Jobgether's own lever board since 2026-08-04. Full hiring picture for Jobgether.
About this role
The Product Support Specialist role involves resolving complex customer issues and maintaining relationships with key accounts. You will manage escalated cases, collaborate with internal teams, and utilize AI tools to enhance your workflow. The position requires a strong focus on customer advocacy and technical expertise across web and API products, with a remote-first work environment.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Jobgether as an employer.
What you need
- Senior-level product support experience
- Ability to resolve complex, high-priority customer issues
- Experience in customer advocacy and technical product expertise
- Skills in escalation management and team mentorship
- Ability to work with web and API products
- Strong communication and judgment skills
Worth weighing
- Remote-first work environment
- Includes a weekend day in the regular schedule
- Training for the first eight weeks is Monday–Friday
Summarised from Jobgether's posting. Read the full original.
Listed by Jobgether on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.