or apply directly on Jobgether's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Jobgether's roles stay open a median of 12 days
- Reposted
- No
- Salary listed
- No 0% of Jobgether's roles list one
- Ghost-job risk at Jobgether
- low 0 stale, 0 reposted of 4,675 open
- Hiring momentum
- 24620 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Jobgether's own lever board since 2026-08-04. Full hiring picture for Jobgether.
About this role
The Escalation Support Specialist Tier 2 role involves resolving complex and sensitive member cases in a fully remote setting. You will act as a senior escalation point, providing support through phone and email while managing investigations and dispute resolutions. The position requires collaboration with Tier 1 representatives and other teams to address challenging situations and improve operational processes.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Jobgether as an employer.
What you need
- Experience in support roles
- Strong communication skills
- Ability to navigate complex and sensitive situations
- Empathy and good judgment
- Experience with dispute resolution
- Ability to guide and mentor Tier 1 representatives
Worth weighing
- Fully remote role may require self-motivation and discipline
- High-pressure environment due to the nature of the cases
- Role involves navigating sensitive and high-risk situations
Summarised from Jobgether's posting. Read the full original.
Listed by Jobgether on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.