Escalation Support Specialist Tier 2

Posted about 2 months ago

or apply directly on Jobgether's site. We never take the application ourselves.

Is this posting real?

This role has been open: 71 days
Reposted: No
Salary listed: No
Ghost-job risk at Jobgether: high
Hiring momentum: 14344 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-11-13

Measured from postings appearing on and disappearing from Jobgether's own lever board since 2026-08-04. Full hiring picture for Jobgether.

About this role

The Escalation Support Specialist Tier 2 role involves resolving complex and sensitive member cases in a fully remote setting. You will act as a senior escalation point, providing support through phone and email while managing investigations and dispute resolutions. The position requires collaboration with Tier 1 representatives and other teams to address challenging situations and improve operational processes.

Our read on this posting2.6out of 5

benefits: 1/5
freshness: 4/5
career value: 4/5
role clarity: 4/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Jobgether as an employer.

What you need

Experience in support roles
Strong communication skills
Ability to navigate complex and sensitive situations
Empathy and good judgment
Experience with dispute resolution
Ability to guide and mentor Tier 1 representatives

Worth weighing

Fully remote role may require self-motivation and discipline
High-pressure environment due to the nature of the cases
Role involves navigating sensitive and high-risk situations

Summarised from Jobgether's posting. Read the full original.

Listed by Jobgether on their lever job board, last confirmed open on 2026-11-13. PitchMeAI is not the employer.

More roles at Jobgether

All 4,675 open roles at Jobgether →