or apply directly on Jobgether's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Jobgether's roles stay open a median of 12 days
- Reposted
- No
- Salary listed
- No 0% of Jobgether's roles list one
- Ghost-job risk at Jobgether
- low 0 stale, 0 reposted of 4,675 open
- Hiring momentum
- 24620 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Jobgether's own lever board since 2026-08-04. Full hiring picture for Jobgether.
About this role
The Customer Support Manager role involves leading a support team in a legal technology environment while directly handling complex customer issues. Responsibilities include technical troubleshooting, process design, and establishing standards for service level agreements and support quality. The position also requires collaboration with various teams to enhance reliability and efficiency in support workflows, particularly with the integration of AI.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Jobgether as an employer.
What you need
- Experience in customer support management
- Hands-on leadership skills
- Ability to handle complex Tier 1 and Tier 2 customer issues
- Technical troubleshooting skills
- Experience in process design and continuous improvement
- Strong communication skills
What you get
- Remote work opportunity
- Occasional travel to offices, client sites, and industry events
Worth weighing
- Role involves both leadership and direct customer issue resolution, which may require balancing management and hands-on tasks
- The position is in a growing legal technology environment, which may have unique challenges
- Integration of AI into workflows suggests a focus on efficiency and technology adaptation
Summarised from Jobgether's posting. Read the full original.
Listed by Jobgether on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.