or apply directly on Jobgether's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Jobgether's roles stay open a median of 12 days
- Reposted
- No
- Salary listed
- No 0% of Jobgether's roles list one
- Ghost-job risk at Jobgether
- low 0 stale, 0 reposted of 4,675 open
- Hiring momentum
- 24620 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Jobgether's own lever board since 2026-08-04. Full hiring picture for Jobgether.
About this role
The Business Critical Support Specialist role involves providing high-touch support to premium SaaS customers, focusing on managing critical incidents and service disruptions. You will engage with VIP stakeholders, including C-suite executives, and collaborate closely with Engineering, DevOps, and Product teams to ensure adherence to elevated SLAs. Additionally, you will contribute to building operational procedures and workflows for the support organization, impacting customer retention and service reliability.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Jobgether as an employer.
What you need
- Experience in technical support or a similar role
- Strong troubleshooting skills
- Ability to manage complex workflows and critical incidents
- Excellent customer communication skills
- Experience working with VIP and enterprise-level stakeholders
- Ability to work under pressure and take ownership of customer problems
Worth weighing
- Role involves high-pressure situations with VIP clients
- Focus on building operational playbooks may imply a need for process improvement skills
- No specific salary or benefits information provided
Summarised from Jobgether's posting. Read the full original.
Listed by Jobgether on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.