Technical Support Engineer - Deliverability
Iterable · Denver, Colorado
Posted 14 days ago · $72,000 - $112,000
or apply directly on Iterable's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Iterable's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 37% of Iterable's roles list one
- Ghost-job risk at Iterable
- high 11 stale, 1 reposted of 19 open
- Hiring momentum
- 37 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Iterable's own greenhouse board since 2026-08-03. Full hiring picture for Iterable.
About this role
As a Technical Support Engineer at Iterable, you will focus on resolving complex technical issues and enhancing customer experiences through deep expertise in the Iterable platform. Your role involves collaborating with various teams to troubleshoot problems, develop internal tools, and analyze support trends. You will also be responsible for documenting findings and contributing to the knowledge base, ensuring efficient support processes for both customers and internal teams.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Iterable as an employer.
What you need
- 1-3 years of experience in a technical support engineering role or a similar role
- Proficiency in scripting or programming languages
- Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools
- Familiarity with front-end web technologies (HTML, JavaScript, CSS)
- Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts
- Passion for building internal tools, automation, and improving operational efficiency
Nice to have
- Familiarity with SQL (e.g., PostgreSQL or MySQL)
- Working experience querying and troubleshooting data with Elasticsearch or similar NoSQL databases
- Experience with email, push, and/or SMS platforms and providers
- Experience with support case management platforms such as Jira or Zendesk
- Experience with APM tools such as Datadog
What you get
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Community Impact Days
- Fertility & Adoption Assistance
- Paid Sabbatical
Worth weighing
- No salary listed in the posting, only a range provided
- The role requires collaboration across multiple teams, which may involve navigating complex organizational dynamics
- The position may involve high-pressure situations due to the nature of technical support
Summarised from Iterable's posting. Read the full original.
Listed by Iterable on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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