or apply directly on Intradiem's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 7 days Intradiem's roles stay open a median of 26 days
- Reposted
- No
- Salary listed
- No 0% of Intradiem's roles list one
- Ghost-job risk at Intradiem
- moderate 1 stale, 0 reposted of 3 open
- Hiring momentum
- 6 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Intradiem's own greenhouse board since 2026-08-03. Full hiring picture for Intradiem.
About this role
As a Platform Support Engineer at Intradiem, you will serve as an escalation resource for complex platform-level issues, conducting root cause analysis and collaborating with various teams to resolve significant technical problems. Your role involves maintaining technical bug backlogs, developing knowledge content, and managing monitoring and alerting platforms. You will also provide mentorship to Technical Support Engineers and participate in improvement projects to enhance operational efficiency.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Intradiem as an employer.
What you need
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 7+ years of experience in technical product support, software development, or a senior technical troubleshooting capacity
- 3+ years of experience in SaaS support at a senior or platform level
- Deep understanding of service-oriented architecture
- Demonstrated experience with monitoring, alerting, and log aggregation solutions
- Experience with troubleshooting tools such as Fiddler, Wireshark, Debugview, or Process Monitor
Nice to have
- Experience with Call Center Technology, Software, or Workforce Management Platforms
- Salesforce or comparable CRM experience, including case management and reporting
- Familiarity with change control processes and governance standards for production database access
- ITIL Foundation certification
Worth weighing
- On-call availability for Priority 1 escalations outside of standard hours may be required
- No salary or specific benefits mentioned in the posting
Summarised from Intradiem's posting. Read the full original.
Listed by Intradiem on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Intradiem
- Director, Technical ExperienceRemote, US