or apply directly on Intradiem's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Intradiem's roles stay open a median of 26 days
- Reposted
- No
- Salary listed
- No 0% of Intradiem's roles list one
- Ghost-job risk at Intradiem
- moderate 1 stale, 0 reposted of 3 open
- Hiring momentum
- 6 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Intradiem's own greenhouse board since 2026-08-03. Full hiring picture for Intradiem.
About this role
The Director of Technical Experience at Intradiem will define and drive the long-term vision for the Technical Support function, aligning it with business objectives and customer experience goals. This role involves leading the transformation of technical support through innovation, AI adoption, and best practices, while ensuring operational efficiency and high customer satisfaction. The director will also oversee a multi-level team, manage key customer relationships, and report on performance metrics.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Intradiem as an employer.
What you need
- Bachelor's Degree in Computer Science, Technology, Engineering, Mathematics, or equivalent experience
- Minimum of 12+ years of related experience, with 5+ years in a senior leadership role managing technical teams
- Proven track record in strategic leadership and execution within a technical support environment
- Deep technical acumen with substantial experience in Customer Support and Software as a Service (SaaS) environments
- Exceptional executive leadership skills with a proven ability to develop and lead high-performing, multi-level teams
- Excellent communication, negotiation, and presentation skills
Nice to have
- Familiarity with AI-powered support tools (e.g., intelligent triaging, virtual agents, AI-assisted resolution, predictive analytics)
- In-depth knowledge of multiple ACD, Workforce Management Systems, and third-party software integrations in a Contact Center environment
- Experience in Computer Networking
- Experience working with third-party software integrations in a contact center environment
Worth weighing
- No salary listed
- Remote position may require self-motivation and discipline
- Focus on AI transformation may imply a shift in traditional support roles
Summarised from Intradiem's posting. Read the full original.
Listed by Intradiem on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Intradiem
- Platform Support EngineerRemote, US