Senior Manager, Service Reliability and Customer Operations
InterSystems · Dublin
Posted about a month ago
or apply directly on InterSystems's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days InterSystems's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of InterSystems's roles list one
- Ghost-job risk at InterSystems
- high 106 stale, 3 reposted of 129 open
- Hiring momentum
- 171 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from InterSystems's own greenhouse board since 2026-08-03. Full hiring picture for InterSystems.
About this role
The Senior Manager, Service Reliability & Customer Operations at InterSystems will lead global teams focused on operating and improving the Managed Services platform. This role involves technical leadership, operational management, and customer engagement, with responsibilities including service reliability, security, compliance, and enhancing customer experience. The manager will oversee major incidents, operational readiness, and team development while balancing customer needs and operational efficiency.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of InterSystems as an employer.
What you need
- 10+ years of experience in cloud operations, managed services, service delivery, SRE, security operations, or related disciplines
- 3+ years of people leadership experience managing technical teams
- Experience leading globally distributed operational organizations
- Strong understanding of cloud infrastructure, managed services operations, reliability, observability, security, and compliance
- Proven experience leading major incidents and managing customer-facing escalations
- Experience working in regulated or compliance-driven environments
Nice to have
- Experience managing teams across multiple technical disciplines is strongly preferred.
Worth weighing
- No salary listed
- Role involves significant leadership and operational responsibilities, which may require high stress during major incidents.
- Experience in regulated environments may be necessary, indicating a potentially complex operational landscape.
Summarised from InterSystems's posting. Read the full original.
Listed by InterSystems on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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