Service Coordinator (Remote)

Intelligent Technical Solutions · International

Posted 29 days ago

or apply directly on Intelligent Technical Solutions's site. We never take the application ourselves.

Is this posting real?

This role has been open: 29 days
Reposted: No
Salary listed: No
Ghost-job risk at Intelligent Technical Solutions: high
Hiring momentum: 39 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-09-17

Measured from postings appearing on and disappearing from Intelligent Technical Solutions's own greenhouse board since 2026-08-03. Full hiring picture for Intelligent Technical Solutions.

About this role

The Service Coordinator is responsible for managing client communications and support tickets, ensuring client satisfaction through effective triage and coordination of service requests. Daily tasks include answering calls, scheduling technical resources, auditing completed tickets, and utilizing ConnectWise for ticket management. The role also involves following up with clients and identifying trends in ticket handling to improve service delivery.

Our read on this posting3.2out of 5

benefits: 5/5
freshness: 4/5
career value: 3/5
role clarity: 4/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Intelligent Technical Solutions as an employer.

What you need

Strong written and verbal communication skills
Fluent in written and spoken English
Exceptional interpersonal skills
At least 6 months of Customer Service Experience
A home office set up that meets specified technical requirements
Excellent command of the English language both spoken and written

Nice to have

Experience with Managed Service Providers (MSPs) is highly desirable
Flexible and willing to work a rotating schedule, including daytime and after-hours shifts

What you get

Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday

Worth weighing

Pay rate starts at $4.00/hr, which may vary by experience and location
Cultural fit is emphasized, which may require alignment with company values
Home office requirements are specific and may limit candidates without the necessary setup

Summarised from Intelligent Technical Solutions's posting. Read the full original.

Listed by Intelligent Technical Solutions on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.