Client Care Specialist (Remote)

Intelligent Technical Solutions · Philippines

Posted 27 days ago · Previously reposted

or apply directly on Intelligent Technical Solutions's site. We never take the application ourselves.

Is this posting real?

This role has been open: 27 days
Reposted: Yes
Salary listed: No
Ghost-job risk at Intelligent Technical Solutions: high
Hiring momentum: 39 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-09-17

Measured from postings appearing on and disappearing from Intelligent Technical Solutions's own greenhouse board since 2026-08-03. Full hiring picture for Intelligent Technical Solutions.

About this role

The Client Care Specialist is responsible for providing a welcoming response to client communications via phone and email, managing support tickets, and ensuring client satisfaction. Daily tasks include triaging tickets, coordinating dispatch of technical resources, auditing completed tickets, and following up with clients for updates. The role also involves using ConnectWise for ticket management and collaborating with internal teams to resolve issues.

Our read on this posting3.2out of 5

benefits: 5/5
freshness: 4/5
career value: 3/5
role clarity: 4/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Intelligent Technical Solutions as an employer.

What you need

Strong written and verbal communication skills
Exceptional interpersonal skills with a focus on rapport-building
At least 6 months of Customer Service Experience
Excellent command of the English language both spoken and written
A home office setup that meets specified technical requirements
Able to pass online behavior and cognitive assessments

Nice to have

Experience with Managed Service Providers (MSPs) is highly desirable
Culturally Fit

What you get

Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday

Worth weighing

Pay rate starts at $5.00/hr, which may vary by experience and location
Work schedules are determined based on business needs and are subject to change at any time
The role requires a very strong cultural fit with the company's core values

Summarised from Intelligent Technical Solutions's posting. Read the full original.

Listed by Intelligent Technical Solutions on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.