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Idt

Customer Service Lead

Idt · Guatemala City

Posted 14 days ago

or apply directly on Idt's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
Idt's roles stay open a median of 44 days
Reposted
No
Salary listed
No
0% of Idt's roles list one
Ghost-job risk at Idt
low
0 stale, 2 reposted of 102 open
Hiring momentum
130 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Idt's own lever board since 2026-08-04. Full hiring picture for Idt.

About this role

The Customer Service Lead will oversee the daily operations of the customer service team, providing leadership and support to ensure team success. Responsibilities include coaching team members, resolving operational issues, monitoring performance and quality, and aligning team efforts with business goals and standards in a fast-paced environment.

Our read on this posting3.0out of 5
benefits
4/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Idt as an employer.

What you need

  • Proactive and solution-oriented mindset
  • Experience in a customer service environment
  • Ability to provide coaching and support to team members
  • Skills in monitoring performance and quality
  • Comfortable working in a fast-paced environment

What you get

  • Competitive salary
  • Bonuses
  • A great and positive workplace
  • Parking Subsidy
  • Life and Medical Insurance
  • Benefits and Discounts

Worth weighing

  • Role involves hands-on leadership which may require significant involvement in daily operations
  • Fast-paced environment may lead to high stress
  • No specific details on team size or structure provided

Summarised from Idt's posting. Read the full original.

Listed by Idt on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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