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Huntress

Product Support Specialist-UK

Huntress · United Kingdom

Posted about 2 months ago

or apply directly on Huntress's site. We never take the application ourselves.

Is this posting real?

This role has been open
64 days
Huntress's roles stay open a median of 71 days
Reposted
No
Salary listed
No
51% of Huntress's roles list one
Ghost-job risk at Huntress
high
40 stale, 4 reposted of 41 open
Hiring momentum
71 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Huntress's own greenhouse board since 2026-08-03. Full hiring picture for Huntress.

About this role

As a Product Support Specialist at Huntress, you will be responsible for providing exceptional customer support to clients facing cybersecurity issues. This role involves troubleshooting technical problems, guiding customers through solutions, and collaborating with the support team to ensure timely resolutions. You will also have opportunities for training and mentoring to deepen your expertise in Huntress products and services.

Our read on this posting3.2out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Huntress as an employer.

What you need

  • Passion for customer support
  • Strong team-player mentality
  • Ability to adapt to changes in a hypergrowth environment
  • Practical experience supporting Microsoft Windows Operating Systems
  • Practical experience with macOS
  • Familiarity with system configuration/management tools such as GPO, RMMs, and SCCM

Nice to have

  • Knowledge of Terminal and Bash
  • Experience with tools such as ProcMon and Process Explorer
  • Experience in configuring antivirus products and troubleshooting interactions with specialty software
  • Scripting experience with system configuration/management tools

What you get

  • 100% remote work environment
  • New starter home office set up reimbursement (£398)
  • Generous personal leave entitlements
  • Digital monthly reimbursement (£92)
  • Travel to the US 1-2 times/year for company events
  • Pension

Worth weighing

  • No specific mention of career advancement opportunities
  • The role is customer-facing, which may involve high-pressure situations during peak support times
  • The company emphasizes a strong team culture, which may require adaptability to team dynamics

Summarised from Huntress's posting. Read the full original.

Listed by Huntress on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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