or apply directly on Huntress's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Huntress's roles stay open a median of 36 days
- Reposted
- No
- Salary listed
- No 51% of Huntress's roles list one
- Ghost-job risk at Huntress
- high 15 stale, 4 reposted of 41 open
- Hiring momentum
- 71 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Huntress's own greenhouse board since 2026-08-03. Full hiring picture for Huntress.
About this role
As a Product Support Specialist at Huntress, you will provide technical support to customers, helping them resolve issues with cybersecurity products. Your role involves walking customers through problem-solving processes, assessing and escalating incidents, and ensuring high levels of customer satisfaction. You will work collaboratively with the support team and have opportunities for training and mentoring to grow your expertise in the company's technology and offerings.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Huntress as an employer.
What you need
- Passion for customer support
- Strong team-player mentality
- Ability to adapt to changes in a hypergrowth environment
- Practical experience supporting Microsoft Windows Operating Systems
- Practical experience with macOS
- Experience in configuring antivirus products and troubleshooting interactions
Nice to have
- Knowledge of Terminal and Bash
- Experience with tools such as ProcMon and Process Explorer
- Scripting experience with system configuration/management tools
What you get
- 100% remote work environment
- New starter home office set up reimbursement (£398)
- Generous personal leave entitlements
- Digital monthly reimbursement (£92)
- Travel to the US 1-2 times/year for company events
- Pension
Worth weighing
- No specific mention of career advancement opportunities beyond training and mentoring
- Compensation range provided but no specific salary for the role listed
- Customer support role may involve high pressure to maintain CSAT ratings
Summarised from Huntress's posting. Read the full original.
Listed by Huntress on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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